John D.

First, I take issue with any company that installs software on my computer without my permission. Second, it resets my home page and search engines periodically. Third, it is impossible to get off your computer. I tried Revo Uninstaller, and Ask.com jammed it for over 1/2 hour. I tried to uninstall it through Windows Uninstaller (My Computer) and, although you allegedly uninstalled it, it is still there. It shows no traces anywhere on the computer in programs and does not show on the uninstall list. In essence, it is like a plague.

I bought a Roku so that I can watch Netflix from any room. I had already cancelled my DVD orders due to the price increase and the arrogance of the CEO who stated, "The increase is nothing more than a latte". My Roku worked fine with Netflix until recently. Currently, it will not connect, and I know that it is not Roku because everything else on Roku works.

Does Netflix WANT to go out of business? I will now cancel my Netflix streaming and watch their stock continue to plummet. FYI, after the increase, the stock went form over 300 to approximately 60. I no longer want to deal with this ineffective company. There are many alternatives.

Roku worked quite well until the guaranty was up after one year. Currently, I need to reset the unit at least 4 times a week because it fails to connect with my wireless network. As for customer service, we are back to India that refuses to help you unless you purchase a contract with them for at least one year. This is about $90 which exceeds the cost of the unit. No, I would not recommend Roku.

I am very pleased with Costco and find their prices reasonable. Their selection is not good, and there are times when you cannot buy the same product because they keep switching their inventory.
Costco is no bargain for fruits or vegetables. I was extremely disappointed to find that some of their fruit in plastic single serve containers were from China where there are no controls. I called corporate headquarters and they told me that they visit China and inspect the production of fruit. I highly doubt that this is the truth and suggest that you always look for the country of origin for your food.

Excellent customer service and provider. No more customer service from India, and no more of India trying to sell you a service package without helping you. AT&T has gotten too expensive, provides the worst customer service (See Consumer Reports article), has restrctive hours for help with the Internet, and the products are below average. WOW gives you 15MPS Internet connection as compared to AT&T which gives you 3MPS, if you are lucky. Also, WOW is AMERICAN based and is located in Colorado Springs with customer service 24/7 in Colorado and Alabama. They give you a phone service (land line) with free toll and incoming calls plus 100 free minutes for local and long distance/month.
I urge you to look into their services, if it is located in your area. The cost is only $7 more per month, and you can negotiate price and have your installation waived. The only drawback is outsourcing installation. INSIST on having a WOW employee install your lines, and do not be afraid to ask the installer if he is contracted. The contracted individuals will not do anything which is not their job but WOW employees will help you with everything from setting up email to figuring out how to set up other devices you might have, such as, Roku.

This is a letter sent to AT&T Corprate Headquaters. It summarizes their sevices.

To Whom It May Concern:

I wanted you to know that I will be canceling my phone and Internet services provided by AT&T for the following reasons:

1. I will no longer deal with India customer support,
2. Your Internet is too slow, and I have the Pro version,
3. Your office hours for customer support are unacceptable.

I tried to upgrade my service with you and all I got was the run around with a bunch of automated questions. Then I was given an automated response stating that your offices were closed.

WOW! Has customer service 24/7, you speak to a human being, and they are from America. As you know, Consumer Reports latest issue rates your business quite low and WOW! Gives more for less money.

With the customer service you provide in conjunction with the Consumer Reports article, I am confident that I am not the only individual who will be switching providers.

The product is good but customer service stinks. Try calling for help and you'll get India that will refuse to give you an American agent. Then they try to sell you additional customer support. I have a $1500 Dell and cannot get America to help me so I'm going with Apple.

This is a company that has medical supplies, such as, CPAP machines and oxygen producing machines. Stay away from them because they are a billing nightmare. They double and triple bill your insurance company and still send you bills the insurance company paid. It took me 7 months to staighten out the mess they created, and they have done this on more than one occasion.

This is a very convenient program, and I would recommend it. The older version is a bit better in that the newer version has problems with accessing banks and some other sites. You will have all the ID and password information there, but it now takes more steps to get to some sites. The older version took you to the site with one click. Also, everything is encripted so you do not have to worry. Lastly, it is not currently compatable with McAfee but this comes as no surprise knowing all the problems McAfee has.
Go to Cnet.com and you can get a free version but the free version only permits you to use approximately 10 passwords and IDs. If this is all you need, go for it at no cost to you.

The customer service for this company is horrendous. You will get India, they will not understand your problems, they will try to sell you a service plan for $169/year, and they will refuse to connect you with America. The product lets viruses through and, when you try to get clarification regarding how to remove them, you get India again and another sales pitch. I had a 5 year subscription with McAfee and cancelled it.