I have been a member of this site for over 8 years and used it regularly but the way their customer services have handled a recent claim amounting to the grand sum of £2.69 is embarrassing and insulting. I have waited almost a year and still no response from the "network" and instead of just making an offer of £2.69 and letting us all move on with life... no... respond with waffle and then offer £1.35 as a gesture of goodwill. LOL. What a joke. I'm sure the customer rep will be "high fiving" her team mates as she's saved the company just over a pound. As my membership is obviously valued at less than £1.35, I'll be having a look at Quidco from now on. Shame... and quite shortsighted from a business perspective.