Ordered blinds and was told it would be 7-9 days for delivery. A month later when I finally was able to get through to customer service I was told that they could not provide any additional information with respect to the order except that it was still in production. After I cancelled the order, the cancellation was never processed. Another week passed I call customer service once more and never got through. I finally was able chat with a representative to push for a refund. No refund received at this time. This should be referred to the Better Business Bureau for action.