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This is my favorite site for pet care meds and products!
Have ordered many times and have always been more than happy with the service and shipping. Thanks!
Best price!
Was thankfully contacted by a customer service specialist (Jackie) who without her I am pretty sure I would still be trying to resolve the issues with the bed. Would like to give her 10 stars not 5... She truly went to bat for us. Even though we still had issues with 2nd arriving bed the problem was resolved promptly. Long story short... we decided to order a different bed still thru Houzz. Truly only because she cared to look into our issues and restore our faith in their ability to get things right! Thanks!
We ordered a bed that came with damage to the head board and foot board. Many chips and scratches to the finish of both that cannot be fixed and are very unsightly. After providing pictures of the damage to their customer service we still have no resolution now going on 3 days. Have had to email them each day to see what is happening to resolve the damage. Worst customer experience ever. This was our first and last order from Houz! Buyer beware! Take a hard pass and order from Wayfair!
Hi John,
Sorry to hear this! Do you have an order number or support ticket number you are able to share so that we may reach out to help?
Houzz Outreach Team
First have been a Sams Club member since 2005. That being said I will not renew my membership the end of this month and take my business to Costco instead! Reason being... had purchased close to $2000 of patio furniture this past week from Ypsilanti Store #6667 only for it to go on sale for $150 less 2 days later. We called the store and talked with an emoloyee Heather who stated we could bring in the receipt to have them issue a credit. However, when we brought the receipt in for the credit the bonehead Manager would not honor the price adjustment but very rudely offered if we brought all the furniture back to the store he would then make the adjustment! REALLY! Nice customer service you DON'T provide! It took 3 SUV's to load it all up with absolutely NO help from their store! Truly not any way to treat any customer... Can only hope Corporate Sams Club in the future does a much better job in placing more professional/desirable/personable people in their Management positions! Till then will head to Costco and take a much needed HARD PASS from Sams Club!
John C.'s review of Sam's Club earned 2 Very Helpful votes
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Hi John,
We're so happy to hear this! We hope you will continue to consider Houzz for your future home design and renovation needs.
Houzz Outreach Team