John B.

I am very thankful that I found esurranty over 4 years ago. I have had 3 phones covered with them now and I can't beleive I had 2 claims this year when I didn't have a claim for the first 3 years of being a customer. As always, their customers service is great and when i got my new S8 last month after trading in my S7 that esurranty repaired for me they switched my coverage and thankfully they did because 2 weeks later i dropped this phone which I had no idea was so fragile and the whole front and back shattered. As usual, I logged in and filed a claim and within about 15 minutes I receive an email letting me know I could get it repaired at best buy and send them the receipt so they can pay me back or they can send me a loaner galaxy s7 and they will get it repaired at samsung. I opted for their repair since best buy was telling me it was $390 to repair just the front and another $180 for the back. Anyway, they sent me the loaner phone the next day and 5 days later I had my phone back working like new. I have been a customer for over 4 years now and they have never let me down. Esurranty is the best and I have always had great service.