This has to be one of the worst customer experiences I've had in years.
I spent £2k with this terrible company. Most of the items arrived without issue but when it went wrong, it went really wrong and their lack of care is quite extraordinary.
One item was shown as in stock but actually took nearly two months to arrive. I called to chase and promises were made about it being in next week. It wasn't. I called again and same promise, and on and on. You get the idea...I came to the conclusion that they're guessing and/or lying.
One item they sent was incorrect. They actually sold me the incorrect item and I had to point this out to them (bathroom experts, they are not!). They have a company policy (which they will under no circumstances be flexible with) and insist on collecting an incorrect item before replacing. They point blank refuse to exchange on the same day. They do not make life easy.
I took a day off and waited all day for the item to be collected. I then waited a month for the correct item to be sent. As with the other item I was waiting for, lots of promises that it would be with me in the next few days or next week, but it never was.
Today, I have received the replacement for the incorrect item. I have waited a month. And today, the same item that I returned has arrived again. Yes, really. This completely inept company have returned the same incorrect item to me, making me wait a month in the process.
The item in question costs £30. And yes, you've guessed it, they're making me go through the whole process again.
When you call, they refuse to get involved, saying that they are sales and that you must email for service aftersales. When you email, the response will mostly be a standard template email.
This company do not care. This company are incompetent. Some of their prices are low and some aren't. Be prepared for the most awful service. You have been warned!
If anyone would like to see the ridiculous email trail I have had with this company, I will be posting it online in as many review sites as I can using the same title as above.