John B.

I am very dismayed to say the least. At the end of July, I purchased a couch from the Lombard, IL. Location. The couch was delivered to me, and I thought all would be well.

Around a week later, I saw feathers protruding from the cushion I was sitting on. I thought this was odd, and did a bit of research to determine why this was happening. The feathers started protruding more and more, so I went to The Dump, and they scheduled an appointment with AHM Furniture Repair, a company they work with. Upon inquiring about my appointment with AHM, they encouraged me to call The Dump to make sure they communicated with AHM to bring feathers to the appointment in order to restuff the cushions. After several texts, and a phone call to The Dump's customer service line, I was assured the feathers would be brought to my appointment with the AHM technician.

When the AHM technician arrived, he was semi-abrasive and rude, and told me there was nothing, which could be done to fix my problem, as this is commonplace with couches stuffed with feathers. (He also stated he did not have anything to restuff the cushion with). After much pleading with him, he stated he would put an order in to have The Dump replace the feathers with extra foam cushions. After the technician left, I went to The Dump in Lombard in order to talk to a manager. I was directed to Basel Hasan, General Manager. Mr. Hasan proceeded to tell me the technician stated everything looked good according to his notes, and there was nothing, which could be done. I asked again if something could be done, as I spent over $3,000.00 on this couch, and should be able to use it without feathers coming out of the cushions. After Ms. Hasan told me this, I then told him about AHM's recommendation to install extra foam cushions. I was told by Mr. Hasan he would be available starting on Thursday, September 23rd, and to check back then with a status. However, he stated The Dump would probably not be able to order extra foam cushions for my couch, and that losing feathers is commonplace.

The next week, I saw more and more feathers protruding from my cushion. Alarmed, I decided to unzip the cushion, and to my dismay, I saw multiple holes and rips in the liner from the protruding feathers. (AHM's technician did not do a thorough inspection, and did not discover what I discovered, as it seemed he really wanted to get out of my townhome as fast as he could the day of our appointment). I decided to take pictures of the tears/holes in the liner, along with documenting the problems/issues I am having. I sent this in the form of an email to Basel Hasan, General Manager of the Lombard, IL. Location, and Donald Mackenzie, Chairman, on Wednesday, September 22nd. I also sent a message via The Dump's Facebook Page, and the same email/message, along with pictures of the damage, to The Dump's Lombard, IL. Text line. (Mr. Hasan told me to use this text line if I could not get a hold of anybody via their telephone line, as I have found it is virtually impossible to talk to someone on the phone at The Dump in Lombard, IL).

I have not received any communication from Mr. Basel Hasan regarding these issues. I will never shop at The Dump again, and will encourage others I know to do the same. The level of professionalism and customer care/service is very, very subpar, to say the least. The Dump made their sale, and now wants nothing to do with me, regardless of the quality of the product they sold. It is very unfortunate this has occurred, as again, no one has reached out to me. A $3,000.00 couch I purchased at the end of July 2021 is essentially ruined, and The Dump in Lombard has no level of concern for such.