I bought a high quality Husqvarna lawn tractor from them cause the model I wanted wasnt available anywhere else. When it was delivered it was missing the user manual, parts for battery, parts for attaching seat, the key, it also had scratches all over it. I asked for replacement parts and they sent me random hardware that didnt work cause it wasnt the right parts.SO I went directly to Husqvarna to order the missing pieces. Mowers direct is a horrible business and should go out of business!