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First off, their prices aren't that good. They will gladly take your money but they never confirm order or send tracking info. When you try to access the website to check order status, the website won't let you in and request for lost password assistance results in no emails being sent. And I did check my SPAM folder.
Calling customer service took forever to get through and the bored customer service rep simply said item is in transit. I asked them to email me a tracking number, giving them my email again but no email ever arrived. When I complained about all the SPAM they were sending even though I already unsubscribed — he transferred me to another department — and after 2 seconds of silence, I was disconnected. Dang!
Still getting SPAM from them and still no package after I spent $50 on an item for my 83 year old mother-in-law. This company is beyond awful.
Tip for consumers:
Avoid Heartland America compnay.
Products used:
Never arrived
John B.'s review of Heartland America earned 4 Very Helpful votes
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I bought a space heater and paid for a 2-year warranty but when it failed after only 4 months...
I purchased an item from the website and to my surprise I get and email from a representative...
Hi John, we are very sorry that you have had issues ordering with us. We do have promotions and sales on our items that change regularly. If we have your email in your account, we do send order confirmation, and shipping information. You have to register your account when placing your order, to receive log in information. Great customer service is very important to us, and we failed to deliver that to you. We have made amazing changes to our policies, products, and customer service. We would like to offer you $30 in rewards to make this up to you. We hope you will give us another chance to make this right. Please email us directly at reviews@heartlandamerica.com to contact us directly to resolve this for you. We hope to hear from you soon!