The zillow rental manager just sucks, the "zestimate" is a joke. I tried to let them know they have the wrong address and I got a canned reply that that don't change individual "zestimates". Why have a option to submit trouble tickets if your not going to read or do anything about them and just give auto replies? Also as rental platform they used to be good, but they have forced "their tools" which are bad, the "background" check is joke. The information is just bad and isn't verified in any way or "checked" in any shape or form. I had a lady submit an application and said she made 12K a month, and had prefect rental history. Turns out she made like less than $800 a month and her "landlord" was just her friends contact info, I tracked down the real owner and property manager and she was the "worst" tenant she ever had. I reported this to Zillow and they said "each landlord has their own standards for accepting applications". They now are also charging to post ad's I can't WAIT for when they no longer player in the Real estate market.