john b.

I bought a refurbished samsung chromebook last fall, "it got lost in shipping" for one month.
When it finally arrived, i was 5 days away from departure for a 7 month out of country trip.
The samsung was beat up badly on the outside, but it fired up.
I placed it in my closet and there it sat until i arrived back home in last month (june 2019)
I had a need to use it couple of days ago and so i unpackaged it to charge a dad battery, there was no charger included with the samsung and when i looked at the charger port to see what size it took, i was greeted with a plastic hole with no jack in the charging port.
I contacted itech about my situation and their response was " regret to inform that your order has reached us beyond our return policy. Please note, iTechDeals.com provides full support for a defective item 30 days following receipt of the order. After this time we are unfortunately unable to offer further support
I can understand this policy, but my situation was unique, and they apparently won't look at it.
From the 30 day late ship, to the condition of the product, to the support of a unique situation, i can say that ITech is not a company to do business with.