John B.

Made a reservation for their Orlando, Florida site. Our flight from Toronto was delayed. Followed instructions and called their Florida office. Phone number provided played a pre-recorded message informing customers where to meet shuttle in Orlando Airport. When we arrived (within HolidayCars hours of business, we went to the assigned meeting point for the shuttle and waited for over half an hour. By then their office had closed. Ended up renting last minute from another car rental agency at three times the price. When contacted, HolidayCars refused to issue a refund because we did not contact them in advance to inform them our flight was delayed. Even when phone records showing that we did call them were provided, they still clung to their no refund policy. Be aware that HolidayCars does not provide the cars, but contracts out the service to a third party. No integrity, no compassion, no honesty!

We have taken many trips that we booked through Expedia. All have gone well, but a recent set of experiences has caused me to decide that I will NEVER book with Expedia again. If anything goes wrong, you will receive terrible customer service and all employees have clearly been instructed to do as little as possible to solve customer problems.

Called expedia.ca to rebook flights using a voucher from a previously canceled trip. Took seven hours speaking with a variety of agents, being cut off and having to await a call back. Lied to about policy (other agents later offered the same service that previous agents said was not possible). Thought my ordeal with Expedia was over. WRONG! They did not inform me that the outbound flight I had rebooked was canceled. Fortunately I called the airline a couple days before travel to confirm wheelchair service. Otherwise we would have arrived at the airport without a flight. Called Expedia again. Took two hours to be told that it would cost $900 more than what both Expedia and the airline were advertising. Ended up booking the flight myself directly with the airline. Wrote a complaint to Expedia. Quickly received a response asking that I call customer service to discuss compensation - provided with a case number and asked to speak with a higher department. Two hours later when I questioned the meager $200 coupon they were offering the offer was withdrawn and I was told they would do nothing.