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John A.

Contributor Level

Total Points
80

1 Review by John

  • Kate Spade

3/3/22

I ordered my wife a limited collaboration bag from the Kate Spade website. The company shipped the wrong bag, not even close, then they let us know the bag I purchased was no longer in stock and that the bag they sent was $29 more expensive. They said that we could either be refunded the payment and we ship the wrong bag back to Kate Spade, or she could keep the bag we didn't choose but that they would have to charge my card the difference in payment of $29. It's ridiculous that keeping the bag only to be charged for THEIR MESS UP is even an option. If someone wants to keep a more expensive bag that they wrongly sent why would anyone even call. This is ridiculous. A company of that size should have first contacted me and notified that bag was out of stock not sent some random bag and even if they didn't; they should be calling it a wash and as an apology, comp the difference and call it even if she were to keep it. Absolutely absurd. Horrible customer service. Never again ordering from their website. Sorry for the improper punctuation.

Tip for consumers:
If you like the wrong item, plan on keeping it, and it’s worth more don’t contact them.

Products used:
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Returns

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