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Although Reservations has a no cancellation, non-refundable policy, they were considerate enough to review and consider our cancellation request, due to health and extenuating circumstances. It took a while, but they came through.
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Yeah... that is a convenient place if you want to book a hotel and you didn't do that when booked...
I was all set to write a scathingly negative review due to the mishandling of a customer service...
