John A.

I signed up with Rick Roma. He was very detailed in educating me about the plan and all of the terms which I very much appreciate. Only 2 months in I had to make my first claim which was handled very smoothly for an issue with my heating system. It was frigid temperatures and I was so happy they got the tech out the same day and were able to fix the issue right away... A few days later my washing machine went out. I called in the claim on a Tuesday but because of my own scheduling conflicts and unavailability I couldn't be at my home to meet the technician until Friday. The tech said he would have to order some parts. While he was at my house, he called Amazon Home Warranty to explain to them what was wrong with the machine. After listening to what the issue was, AHW decided that it would take too much time to locate the parts, the parts were expensive and the machine was already aged so it would just make more sense to get a whole new machine! By Tuesday afternoon the new machine was already installed! I could not possible be any more satisfied with my decision to go with Amazon Home Warranty. To recap, sign up process was easy, smooth, and the salesperson took the time to really explain the policy to me. 1st claim: heating issue - got same day service and was fixed on the spot. 2nd claim: Washing machine, was replaced within a week! Excellent service. I would rate this company 7 stars if I could.