John a.

If rating could be any lower I would!
I contacted this company in mid May to quote and schedule moving services. I received a email from them confirming my move was scheduled and deposit was complete. Received a confirmation email from Ashley.
On May 23rd I received a email from a Michael Barker, all is set crew will call you in route to your house. Blah Blah Blah- We look forward to making this "The Best Moving Experience, Period!"
On May 24rd at 750 am Ashley calls me and tells me that "one of the crew called off", so they would not be moving us today. I politely and calmly asked if the move could be rescheduled. This was answered by some BS about not trusting the team member who called off, more Blah Blah, Blah! At this point I asked for the company that had taken my deposit and sent me all the emails to find someone to complete the move. 3 people off work, all items packed and ready- I asked for a call back within an hour. That never happened! I had to call them back as a follow up.
So at moving day before a holiday weekend, they just decided that I was not important to work with. Refunded my deposit but this is stuck in the closed bank system and only received a "sorry one of the crew called off". Cant believe a company can do business if one person gets sick or injured! Catch phase should be "The worst Moving Experience, Period!
John