STAY AWAY FROM GROUPON AND CELEBRATION CRUISES!
I bought a cruise with Groupon to sail to the Bahamas with Celebration Cruises out of West Palm beach, Florida, on December 13th, 2011
The night before departure December 12th, 2011 I received a voice message on my phone that the cruise was canceled due to an airconditioning generator that broke. I tried to get on any of their other cruises no luck, was told I have to contact Groupon for refund and compensation for flights and accomodation. Got a clear impression because I was a Coupon client I had no priority, the guest service lady told me that a max of two nights will be compensated.
I contacted groupon and was told the best they can do is refund my money and give me a $50 voucher for future use. I tried to communicate which Celebration Cruises all i was told was that there will be no compensation what so ever for ant Flights, accommodation, travel, food nor inconvenience, what they offer was acruise at a later date.
Why are we as the consumers always at the losing end with these comapanies?
No compensation for my airticket or the fact that i was stuch in Florida.
No compensastion for accommodation and travel
Tried to talk t