Johanna G.

I purchased my dress from Light in the Box and after telling people I bought it online they were a bit nervous for me but I felt confident. I received the dress as scheduled. The quality of the fabric, sewing, and all together look of the dress was much more high quality than I was expecting from a dress bought online.

I was initially a bit frustrated though because my dress was too big and did not match any of the custom sizing from my order. Rather too big than too small though! I proceeded to try and contact the company about having it altered. I found two options, to send it back and have it corrected for free or to have a local tailor alter it and they would reimburse me the cost of alterations up to the price of the dress. When I tried to fill out the form, it would not let me submit. At this point I was quite frustrated and did not think I had made a very smart move buying the dress.

I contacted the company directly about the issue though and they were extremely helpful! They responded with in four days and looked into the problem on their website with submitting the form online. They also told me to send a picture of the receipt in from my local alterations and reimbursed me the cost of my dress within three days, leaving me to only pay $12.00 for my alterations I found a wonderful alterations place.

Overall, my experience was good. I was disappointed by the sizing I don't think this is always the case but very impressed with the delivery timing, quality of the dress, look, customer service, and cost. I would buy from them again and even repeat this process. Buying a dress in a store is much more expensive! If you go this route, I suggest looking in stores and getting and idea of what you like, your size and having professional measurements done, then finding your dress online with enough time for alterations if necessary.