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Johanna G.

Contributor Level

Total Points
83

1 Review by Johanna

  • Debenhams

12/5/19

Horrific customer service!
I ordered 4 dresses online for a new job. Hermes we're delivering the parcel, they said it would be delivered today between 10-2, I waiting in, in my lounge so I wouldn't miss it, I have a doorbell and my lounge is right next to my door, Hermes signed the signature themselves as me which is FRAUD and said they have delivered it to me, they hadn't at all! I rung Debenhams customer services and spent an hour and half on the phone arguing to customer service then CRT customer resolutions team who eventually hung up on me because they couldn't help me right now. So apparently because Hermes have fraudulently signed to say I have received a parcel that means I now have to wait 3 whole days for the case to be looked in to which means I can't start my job because I haven't got the dresses I ordered for work. Customer services are utterly useless and I will never ever use Debenhams again and I will review everywhere possible and tell everyone about the situation I have experienced and hopefully put everyone off using them. They are utterly horrendous at customer service!
Just to make utterly clear how pathetic their customer service team are 3 hours later I'm still on the phone to them 3rd person later after 2 have hung up

Johanna Has Earned 3 Votes

Johanna G.'s review of Debenhams earned 3 Very Helpful votes

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