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I ordered a dress may 20th and after 8 days i just got information it was just shipped and it wont arrive for my daughters prom! I called customer service many times during the past week and all i would get was that i would ship on that day i called and i would get an email... today i called them and their excuse for the dress arriving late is that last minute it was sold out, so i spoke to an incompetent manager "Mike" and he said well its arriving on the 31st in the evening and your daughters prom is the 31st, there is nothing we can do now so call us to return it when you receive it! Severely unprofessional company as i vould of been notified it was dold out/ or on back order and not fool me just because PROMGIRL only cares to profit. My daughter is left without a dress for prom because of this horrible company that is extremely unprofessional!
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I ordered a dress for my daughter for her upcoming prom. We took proper measurements according to...
The dress did not fit despite using measurements. When I returned it I was given a store credit...
We're very sorry to hear you weren't pleased with your experience using our site! When the order was placed, the dress had a due to ship date of 5/23 and the standard 3-7 business day shipping method was used. We upgraded your shipping and the dress arrived on 5/30. Because the order was already processed, we offered to allow a full refund for the dress if it did not arrive in time for your event. We are very sorry for any inconvenience this may have caused!