I have order with them before and I havent had a bad experience once. I ordered the sugarpill trinket lipstick from them when it was on sale, but I guess my shipping address was wrong which was the weird part, I blame the shipping courier. Anyways I contacted them and they said they will give me store credit which I didnt mind, but since it was on sale they also gave me a discount code which I was so surprised with, but so happy with as well! Anyways my product was stuck in transit or something because they havent recieved it, but ZZ (the person I was emailing to) said to give them another address and now its being sent to me and Im so excited to recieve it! The experience has been great and ZZ was so kind and awesome about everything I couldnt be happier with their customer service<333 much love to them^.^<3