BEWARE OF THIS COMPANY.
I had my credit card details stolen and an item was bought off my credit card for more than $3000 on the Grays online website. I checked my bank statements and saw that $1 was also taken out prior to the $3000 purchase, which I can assume is the credit card authentication, which I did not authenticate.
I then immediately contacted their customer service once I found out about this fraudulent transaction, I informed them about this fraud to 1. Not ship the item to the criminal that stole my credit card details and 2. Inform me of the name and address which the item was going to be sent to as I can inform the relevant law enforcement authorities.
I gave them the exact amount stolen from my account and the time so they can cross-reference this with the payments on their system.
Unfortunately their useless customer service have decided to protect the identity of the criminal and still ship out the stolen goods. Their customer service said ‘For security purposes, we cannot disclose the information of the buyer to you as a third-party'. And still refused to speak to me further after I tried arguing the fact that realistically speaking I am the buyer as it is MY MONEY used to purchase an item on their website.
I will be passing on every conversation with their ‘customer service' and the fraud that took place to the relevant authorities.
Beware of this scam website and do yourself a favour and if you want to buy something online go look at a more reputable website like Amazon or Ebay for the item you want and save yourself from buying from this company.