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Joey I.

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1 Review by Joey

ProProfs

  • ProProfs

“Billing and overcharges”
12/29/16

Billed twice in one month for the same service. Then again six weeks later.

Will be dropping my subscription and using another service is this is not rectified.

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Sameer B. – ProProfs Rep

Dear Joey,

I sincerely apologize for any inconvenience and looking forward to working with you towards resolving this. What may have happened here is that the plan you were on exceeded the usage quota and the system upgraded your account resulting in a second charge. I am glad to investigate this for you and refund any charges that should not be there or simply were unintended at your end. We would need to look into your account for this, so please reach out to us at support@proprofs.com. I am looking forward to hearing from you.

Sincerely,
ProProfs Team

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