I sincerely apologize for any inconvenience and looking forward to working with you towards resolving this. What may have happened here is that the plan you were on exceeded the usage quota and the system upgraded your account resulting in a second charge. I am glad to investigate this for you and refund any charges that should not be there or simply were unintended at your end. We would need to look into your account for this, so please reach out to us at support@proprofs.com. I am looking forward to hearing from you.
Sincerely,
ProProfs Team
Joey Has Earned 1 Vote
Joey I.'s review of ProProfs earned a Very Helpful vote
Dear Joey,
I sincerely apologize for any inconvenience and looking forward to working with you towards resolving this. What may have happened here is that the plan you were on exceeded the usage quota and the system upgraded your account resulting in a second charge. I am glad to investigate this for you and refund any charges that should not be there or simply were unintended at your end. We would need to look into your account for this, so please reach out to us at support@proprofs.com. I am looking forward to hearing from you.
Sincerely,
ProProfs Team