Joey B.

Spectrum is by far the worse cable/internet/phone provider I have experienced. They offer promo specials to lure in new customers. Once you become a customer, promo specials end and the prices increase by outrageous amounts. Customer Service Reps act as if customers have to use their service and none of them are empowered to do anything other than provide lip service. When the company was "Brighthouse," service was ten times better and Customer Service Reps were very helpful. Service providers for this area is limited, but one day there will be competition in this area and I can hardly wait to switch providers. My new motto will be anyone/anybody, but Spectrum. If possible, I recommend choosing another provider. Unfortunately, there is not a zero listed for the rating, so I selected one star.