Only 4 stars because I ordered 3 diamond bracelets before a few years back. Only 2 arrived with an opened shipping bag. Went through hell to get replacement of missing 3rd bracelet. After numerous emails and phone calls to FedEx and Superjeweler I was finally told "it happens, we'll take care of it" and Superjeweler did. Praying this time no fowl ups and next rating will be 5 stars.