Joe W.

I placed an order for Black Friday including a gift my daughter really wanted that I couldn't find elsewhere and apparently their system couldn't verify credit cards and sent emails to customers to call in. Waited forever and customer service said they still didn't resolve problem call back later. Called back later and they said it would go through on MOnday not to worry and stuff wouldn't go out of stock. I had these weird emails from them though still so I called to just check and sure enough - the order (and I assume many other customers' orders) didn't go through, and my daughter's gift was now out of stock and they couldn't fill my order. Worst is they know this was a tech prob on their end but they won't offer customers anything for the time/hassle/loss of goods. Really bad customer service and really bad planning for biggest sale day of year.