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joe V.

Contributor Level

Total Points
92

1 Review by joe

  • WatchesOnNet

12/2/13

The worst company to deal with! I spoke to there manger Ben and didn't even know how to handle the situation I been in sales for years. Any time any of my employee makes a mistake on a price we honor the price for the customer for customer satisfaction. The worst company to do business with, I was interested in a Movado ******* watch and it showed for $716.00 and when i called they said they couldn't give it to me for that price because who ever hands the internet sales made a mistake and couldnt give it to me at that price so they changed it to $895.00

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Brent J. – WatchesOnNet Rep

We are terribly sorry to hear that your experience with us was not what you were expecting. We strive to ensure all of our customers are happy to the best of our abilities.
We are human and we understand that errors will occur on our website. We do have a policy in place for these types of situations. Which is found in our Terms and Conditions on our site. "While we make every attempt to avoid these situations, they may occur. We reserve the right to correct any and all errors when they do take place, and we do not honor inaccurate or erroneous prices. If a product's listed price is lower than its actual price, we will, at our discretion, either contact you for instructions before shipping the product or cancel the order and notify you of such cancellation."
However, we do recognize and acknowledge that it was our mistake. In order to remedy our mistake we offered to sell Movado 0606501 at our cost from the manufacture for $895.00. In fact, our offer still stands. We would like to sell this watch to you at our cost for $895.00. We are currently selling this watch at $995. Please contact us as soon as possible so we can make arrangements to ship the Movado watch to you.
If you should have any further questions or concerns we would like to hear about them. We can only become better if our customers provide us with feedback.
Best,
Ryan at WatchesOnNet
Account Supervisor

joe Has Earned 12 Votes

Joe V.'s review of WatchesOnNet earned 12 Very Helpful votes

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