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Joe T.

Contributor Level

Total Points
80

1 Review by Joe

  • Musician's Friend

5/10/21

I purchased a Mitchell EZB Acoustic-Electric Mini-Bass.
1. Had to wait on backorder, since January 17,2021 to get the color I wanted when I could have went that day to Guitar Center locally and bought the one of a different color.
2. When I was finally notified of it being delivered, I checked the tracking history and stated that it was being shipped back due to a partial address being on the package.
3. So, I had to make a 20 minute trip to the UPS center and with a persistent conversation, the reluctant UPS person found it and pulled it off in what he said "In the nick of time".
4. I get home, unpack it and begin tuning it. I start to play it for a short bit. I place the guitar stand and hear a loud thump. What happened is the second string down, went limp. I tried to tune it, but the string kept unraveling as I turned the key.
5. I chatted (after waiting in the wings for close to a half an hour) with your agents multiple times and did refund me eventually a total of 60 dollars which I had to use to purchase a set of replacement strings (37.00) and pay a local guy music store 15+ dollars to put those on.
6. I take it back home, plug it in and this is happening: the E string is really loud and the D string also, but the two middle ones are very quiet. All are plucked at the same strength.
WOW!
I have spent many, many hours with this ordeal and have even reached out to Mitchell guitars get involved. Nothing there either.

The resolution that was suggested by both Mitchell and MF is ship it back for a replacement. (Which is even MORE of my time!) I do not want to begin this nonsense all of over again, being that the guitar is again on backorder. The quality of this guitar is atrocious! To try to make this playable, the local technician tried to salvage this guitar so I would not have to ship it back. His diagnosis, after trying to balance the pickup or something like that, stated that it was truly defective and needed replaced. (another 15.00). I just can't believe so much can be wrong with a NEW item.
Five months of this ordeal, and still have not been able to play it for any length of time!

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