Joe T.

Do Not Order Express/Next Day from Wayfair! 0 Rating!
I paid the extra express fee on an item that Wayfair listed would be delivered next day. I needed the item to complete a bathroom renovation that was in progress. 3 days after the item was suppose to be here I call Wayfair to get my express fee refunded because I have not received the item. First rep told me this was FedEx problem because FedEx already picked up the package. I called FedEx they told me it was Wayfair's problem because they have not received the item. I called Wayfair another rep tells me my item is at Wayfair but she could only put in a ticket to the finance department about my express shipping refund and this would take up to 2 or 3 business days if approved. I asked for the finance department number she said there was not a number. I then said just cancel the order. She said the order could not be cancelled because it has already been processed. I asked to speak to the supervisor. Supervisor gives me a refund for the express shipping fee but tells me the order could not be cancelled until 10 days have passed and it could be considered lost. If the item arrives I could return it and pay the return fee. This item that I order for Express Delivery which Wayfair put on my order to be delivered the next day is still sitting at Wayfair. This product is not on back order- it is at Wayfair. They are clearly not rushing this order and blaming it on the pandemic. Do Not advertise that you have Express Shipping and have customers pay for it if you are not going to provide the service. I am getting ground shipping speed which is free, if the item ever comes. Then I have to pay to return it because I needed the item 3 days ago. Terrible Customer Service!