My Daughter was heading to college out of state and we were excited to prebuy her items to be delivered when we got there. Unfortunately that is NOT what happened. While we were already exhausted from the moving process we were forced to drive into town hitting many stores and spending double for items my daughter needed for her EMPTY DORM ROOM. There was no one to speak to because while the machine said the phone lines were down(to buy them time) Seems the truth is there Never was a working phone line! Is that how you do business? Texting pre-canned messages is Not what I call Customer Service. Avoid this Co.!