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Joe S.

Contributor Level

Total Points
82

1 Review by Joe

  • Reservations.com

4/26/17

Doesn't rate a star... Looked at a hotel site, saw the "call us" prompt and thought i was dealing with the hotel's reservations personnel. Noticed the agent had a difficult time with the English language. Made the reservation and when I received the email confirmation I saw my card had already been charged. Called the hotel direct, got a cheaper rate quote, and found out that Reservations.com puts ads on hotel sites and people think they are dealing direct. Called to cancel and got an agent who had an even worse time with communicating. Finally, got the reservation cancelled and was told the $14.99 fee would be refunded separately. I am contacting my credit card issuer to ensure the full amount is refunded.

Tip for consumers:
Beware, look carefully before you book!

Service
Value
Shipping
Returns
Quality

Joe Has Earned 2 Votes

Joe S.'s review of Reservations.com earned 2 Very Helpful votes

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