We purchased some household items from the linensnthings website because the pricing seemed good relative to other websites and we will NEVER shop there again. We tried to return one of the items and followed all of the steps online. We were unable to complete the return because the website failed to email us the return information (address, etc.) as it said it would. When we followed up with the customer service number, we were unable to reach anyone or get any additional information. I would not recommend using this website. It seems that the company is not operating its website in an ethical way since it filed for bankruptcy a few years ago.