joe r.

I ordered before form rock auto and understand issue occur, but I ordered and PAID for the left and right lower control arms (Moog brand) and received what looks like ONE Moog lower control arm as advertised. The other was not wrapped up like the NEW ONE, had the accessory bag cut opened and the boots metal seal is missing. Is stamped versus a bolted in ball joint, and appears to be missing the metal seal to hold ball joint grease in?!
After going through their "return" process found that they tried to play it off as "not all parts are the same but may come from the same manufacturer. BS! The accessory bag, like I stated was cut open, putting grease in it will result in the grease basically flowing out, and yes... I'm dealing with it and using the damn thing because I'm not about to go through a worse situation at this point (returning their part, waiting for refund, OR getting sent another inferior part. I'll figure out and find a metal seal and then NEVER order from this corporation/business again.

Bottom line. Part doesn't even have the same bolt style ball joint set up. It's pressed in, missing the metal seal to hold grease in, wasn't sealed up like the other "true Moog part" they did send for the right side, and the bag was cut open like someone installed something. It wasn't wrapped up and bubble taped like the known good one, AND the box had a hole in it and they put a piece of cardboard in the box to keep the ball joint from poking through?!