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Have been a repeat customer on five other occasions never have had a problem until now. Ordered a light fixture online like I always do received the lamp it was incorrect. Called customer service talked to Mariel explained what happened. Was told have to take a picture of incorrect lamp and I would have to go to fedex to ship back the lamp. Asked if they could expedite the correct lamp was told they needed the incorrect lamp back first ( thanks for the trust lamps plus) I feel they should have expideted the lamp I bought first and then if I didn't return the incorrect lamp they charge me for it. Their are outher lamp outfits out there so I will try another
Joe P.'s review of LampsPlus earned 7 Very Helpful votes
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We sincerely apologize for this unfortunate situation. We request images in cases like this so that we can report the issue to the warehouse or vendor; depending on where the item shipped from. It is correct that we cannot ship a new item before the return is received, and that is a systematic procedure. The system will not release the exchange order, or reship, without the return being scanned in and processed; we are very sorry about that.
Once the return is received and processed, we will send you an email to confirm when the reship has shipped. Should you have any questions or need anything else, please do not hesitate to contact us. We apologize again for any inconvenience this situation may have caused.