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Joe N.

Contributor Level

Total Points
81

1 Review by Joe

  • Flighthub

10/9/17

Air Canada told me there should be no fee to transfer our flight due to Hurricane Maria hitting Turks & Caicos. There is a "good will" in place with FlightHub, and when you call FlightHub Customer service, they put me on hold for 2 hours (checking in very 10 mins) saying there is no agreement. Yet I contacted AC multiple times, spoke with 3 different people and they all said that FlightHub must respect this agreement.
FlightHub charged my Visa without my consent, and if I do not get a full refund, I will take further action against them.

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Sarah C. – Flighthub Rep

Hi Joe,

Thank you for taking the time to review our services. We have successfully located your booking and a member of our Escalations Team will be contacting you regarding this issue.

Kind wishes,
FlightHub Team

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