Joe N.

I started my order by setting a delivery time 4 hours after placing the order. I completed the order and it clearly indicated that delivery would happen ASAP. That's not what I wanted, so I first called/texted the driver who did not respond, so I called the restaurant and they said the order had yet to be placed. I then tried to cancel the order, but Grubhub would not let me, because "the order was already placed", which was not true.
I contacted customer care via chat. There response was basically, "too bad for you." So, we got our food... 4 hours early. No help at all from Grubhub. Last time I'll use them.