Joe M.

I ordered a pillow of my dog from doggie mercy in early November. It was guaranteed to be delivered prior to Xmas. I received my product the week after New Year's Day. Doggie merch customer service is terrible. There is no direct phone number and they only respond to emails every three days or so. The emails are usually generic replies with no helpful insight. Once I received the pillow... it looked nothing like the photo I submitted for the pillow. They refund me only $2.99 not even 10% for this three month headache. And that was a battle. I wish I never ordered the product and hopefully this review will keep you away from having the problem I did.