Joe M.

Here are explanations for all your problems with LYFT SCHEDULED PICKUP service:
Questions: Have you had problems with getting a Lyft driver to accept your Lyft Schedule Pickup service? Have you had problems with no drivers picking you up, or cancelling our pick up service?

Answers: I was told by customer service at Lyft that your pickup location is automatically assigned by the Lyft computer system to the nearest Active Online Lyft Driver at the time of your pickup time and location. If the nearest Lyft driver is nearby (e.g. 3 mins away), you most likely will not have a problem. BUT, if the "nearest" Active Online Lyft Driver is 20 or 30 minutes away, the Lyft computer system defaults to assigning your Scheduled pickup ride to that far away Active Online Lyft Driver. What will likely happen is that Lyft Driver will cancel your pickup. Why? The economics of the Lyft ride is unprofitable to the Lyft Driver. Example: It is not profitable for a Lyft driver to drive 30 minutes and 15 miles in heavy city traffic to accept a Lyft Scheduled Pickup fare that is a 5 mile service ride that will take 10 minutes. Why would a Lyft Driver (who is trying to make a profit) accept a 5 mile service ride, but drive 15 miles to the Lyft Schedule pickup location? Most Lyft drivers want to make money, thus this example is NOT profitable. This is why LYFT customers experience these problems with Lyft Schedule Pickup service.

Why am I writing this review on sitejabber? Because the Lyft Customer Service Representative I spoke to (Roger), refuses to listen or comprehend that the Lyft Company has an opportunity to FIX these problems. When I spoke to the Lyft 3rd party customer service rep, I suggested that these fundamental flaws in this Lyft Scheduled Pickup service need to be investigated so that they can improve the service. BUT, the response I received from the 3rd party Lyft customer service rep (named Roger) was "you don't need to use this service if you don't like it." And he said "this problem happens to everyone" which is why you don't have to use this Scheduled Pickup service. The 3rd Party Lyft customer service representative FAILS to see that this is an enterprise and strategic issue that is causing major dissatisfaction to both LYFT RIDERS (Customers) and LYFT DRIVERS (service providers). If Lyft does not solve this fundamental problem that frequently or occasionally occurs (example - assigning pick up rides to drivers 15 miles away, but the fare is only a 5 mile service ride) the ECONOMICS to Lyft Drivers will continually cause dissatisfaction to Lyft Scheduled Pick up customers.

A Lyft Customer Service representative told me all of this. This Lyft Scheduled Pickup service is relatively new. They have not fixed the kinks out of the service.

Also - For all of you having problems when you text, chat, or talk to Lyft Customer Service reps about all of your Lyft ride service problems... The people you talk on the phone are NOT actual Lyft employees. They are "partners" to Lyft. What this means is Lyft outsourced the telephone customer service to a 3rd party. This 3rd party company does not seem to care about you the Lyft Customer. They don't appear to be welled trained about Lyft either.