I have used this company in the past, excellent results. But nice to know if there is an issue it gets attention. With my latest frames, there was a mix up on both our parts, with regard to my prescription, they acted with me to resolve it, I did have to pay a bit more to get all new lenses, but far less than the first time around. Customer service worked hard to resolve the issue and now once again a perfect set of progressive lens in my too-expensive-to-not-use-again frames. You save hundreds on new frames/lenses. Highly recommended. I will be sending in another frame shortly.