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Ordered xmas gift in early Dec 2018. Still haven't receieved! Customer "service" keeps replying that it shipped Dec 20, but that's the day a tracking # was requested. Tracking shows it has NEVER been delivered to USPS, but cust svc can't read. I would give a 0 if I could. DON'T ORDER FROM NEWCHIC!
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Dear Joel R.,
Thanks for your order and please don't worry.
We really understand your situation, it is normal that the logistic company does not update the exact information on regular basis. Sometimes the logistics information has not been updated due to poor weather, necessary customs procedure or standard processing time in post office, which are beyond our control.
Usually the package will be delivered on time. If the order is shipped out, the delivery time depends on the countries and the shipping methods, beginning from the shipping date. Please check here. https://www.newchic.com/shipping-methods-hc160.html (weekends are not included.)
If you still have not received it after the estimated delivery time, please contact your post office or you may contact us too.
Below is the link.
https://www.newchic.com/Contact-Us-hc10.html
If you want to get the quick response in urgent case, please contact us by live chat as live chat is available 24/7.
We will do the best to help you. Thanks.
Best regards,
Newchic team