JOEL P.

I'm very displeased with a company who "brand" pushes a lifestyle of healthy, wholesome goodness, is a CROOK. I, like many others, ordered a sample box to see what this company is all about. They promote a free samples in my get fresh home delivery. I read the instructions carefully. What consumers need to do is report when they charge $13.99 or whatever ASAP. My CC company was good enough to simply refund my monies without argument, stating they know about GRAZE and their bad business practices. This business needs to be shut down. Consumers who call the day they get the box are still billed and told they can't get a refund because the next box was already in process. This is bad business. I went through their website email and received this email below. Good luck to all those these people burn.

"""""""""""""""""""""""""""""Thanks for getting in touch, I'm sorry to hear that you've been unexpectedly charged.

I've had a look into this for you and I can confirm that your order was successfully cancelled on November 27.

However, this was after the cut off point for your next box, which meant that we continued to prepare your most recent box, to keep in line with your subscription. I'm very sorry about this, as I can understand that this may not have been your intention.

Unfortunately, as this box was sent in line with your subscription, I'm afraid that I won't be able to issue a refund. We are also unable to accept returns, due to the perishable nature of our snacks. Any boxes that are returned to us are disposed of by USPS, as mentioned in our FAQs page:

https://www.graze.com/us/help/our-boxes/can-i-return-my-box-for-a-refund

I'm very sorry for any inconvenience caused by this, but I sincerely hope that you can enjoy these final snacks.

I would like to assure you that your orders are definitely cancelled now, and no further payments will be made.

All the best,
Cavan"""""""""""""""""""""""""""""