I ordered a coffee tamper on July 23, 2018...by August 2 I had not received it so I sent two emails, called numerous time with no answer. I emailed the owner who did not respond. I finally got an email from staff telling me the tamper was now available and they were sending it to me asap. Today is September 3, 2018 and I still have not received it!!!!!!!! I emailed again and did not get a response. I will NEVER order from this place again. Very upset and frustrated.