Joel H.’s Reviews of Eyebuydirect & more

Joel's Profile

Reviews 2
First Reviews
0
Votes 3
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Fans 0
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173

Eyebuydirect

Sunglasses

“Easy to enter data and select frames”

4/19/21

Verified site experience

Easy to enter data and select frames. Good selection.

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NewChic

Department Store

“Worst customer service ever”

3/26/19

I am utterly stunned by the poor service of this company. Virtually anything you find on newchic.com, you can find on Amazon and they will at least stand behind the delivery of damage-free goods. I retained the emails and am happy to share them with anyone who interested. I ordered three car seat pockets from them. One was cracked, but usable, the other two were shattered (see attached picture).

I submitted pictures of the broken products and received this response "Since it's too much of a hassle to return, and the item is still usable, could you please accept 200 reward points or a 20% off coupon to settle this case?" ARE YOU KIDDING ME? These items were not remotely usable.

After emailing them again, I got this response "To show our apology, if we arrange a replacement of the item [SKU*******] Leather Car Seat Storage Box[ Color; Beige] to you, is it possible for you to accept?" So they will replace one item but not the other.

At this point I was so exasperated agreed to accept a single replacement - better than nothing I guess. The unit price of these items ended up being over $30. I purchased two more units exactly like the ones I tried to order from newchic.com on Amazon for $13.99 each and free shipping.

I WILL NEVER EVER PURCHASE FROM THEM AGAIN and recommend to all of my friends to avoid them like the plague.

Tip for consumers:
Don't use them

Products used:
Car Storage Pockets

Service

Value

Shipping

Returns

Quality

Thank you
Comments (1)
405K Views

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Newchic N. – NewChic Rep Over a year old

Dear Joel H.,

Thank you for placing your order on Newchic. We are sorry for the issues you have experienced.

We truly understand how frustrated you are and feel terribly sorry for all the inconvenience caused. But we sincerely hope you can give us a chance to fix this issue and give you a satisfactory solution.
In your case, we suggest you keep in touch with the email team for the other alternative solutions. https://www.newchic.com/Contact-Us-hc10.html Our customer service tries their best to offer you a reasonable solution through the return policy. Here is the return and refund policy. Claim period: Within 14 days from the date you received the item. https://m.newchic.com/help_center or https://www.newchic.com/return-and-refund-hc162.html
You can get all the details here. Thanks in advance.

Best regards,
Newchic team