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2 Reviews by Joel

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At the end of every year I purchase gifts on clearance from anywhere I possibly can. The reason I do so is twofold. 1. I utilize the majority of them for toy drives and for charitable causes and I rather not pay full price. Those who know me understand the work we do in this area with local organizations in Compton and the surrounding communities. 2. To a lesser extent, I give them away as presents. Finding toys for young children is a lot easier than finding quirky cheap items for teenagers or older individuals which is why I enjoyed the ThinkGeek selection. A quick visit to my home will find a trove of items ready to be donated or gifted. ThinkGeek sent me via email a code for 10%, 20%, and 30% off. I was delighted to see that it was applicable to all their items so I proceeded to place a large order. The final tally, even after trimming it down was over $2k. But I was delighted to have saved over $1k because of the 30%. The following day ThinkGeek sends me an email stating that my order was cancelled but did not state a reason for it. For three days, I attempt to call Think Geek or engage them via their Live Chat. During my longest attempt I waited 45 minutes on Live Chat for an agent and was not successful. My various emails, to date, have never been responded to. I have confirmation that tickets were created but the 2 day response turnaround has come and gone. Yesterday I decide that I will not fail and I waited for over half an hour on the phone for a customer service rep to pick up my call. Once the rep appeared on the phone there was an air that can best be described as frustration and coldness. I have called companies before and there is, at the very least, an acknowledgement, that a customer has waited. Therefore normally a conversation begins with a brief, sincere, "thank you for waiting." Not here. Instead it was o.k. you're next, what do you want. I commented on my wait to the customer service rep and it was responded to with silence and an awkward, "yeah we're busy here." I gave the rep my name to which, during the entirety of the conversation, she mispronounced. I proceeded to explain the above to the rep who after a moment stated, "you ordered too much stuff, you can't order more than 5 of the same item." To this I replied with a twofold answer: 1. O.k., no problem, I can reduce any items over 5 to the allowed amount and 2. why did your site make no mention of this at all? Why did the order go through and why did the email sent canceling my order make no mention of this "hidden" policy. Her answer blew me away. "We did stop you; we canceled your order." I informed her that she was missing the point of my question to which she replied, "Look I just started working here...I don't know." I asked if there was someone who can help me with my order. After a 4 minute wait, a person named Rocky (I think) identifying himself as a supervisor got on the phone. I also gave the supervisor my name to which, during the entirety of the conversation, he mispronounced. I will pause to say that from the moment he got on the phone I knew two things just from the tone of his voice, 1. this guy was not going to help me and 2. he didn't care. I explained everything above to him including the interaction with the rep. He grunted (yes, he grunted) and simply mumbled something to the effect of, "yeah...well sorry." Then he repeated the 5 a piece hidden policy and I repeated my answer that I had no problem with that. He then grilled me as to why I wanted so much stuff; a question that really bothered me because 1. it was none of his business and 2. it is not relevant. But I kept my composure and informed him that I purchase these items on clearance mostly for charitable causes. Then he sarcastically says, "well it's nice that you can do that." I did not know what to do at this point. He then states that he will contact corporate and get their response. With his enthusiasm, I already knew what my fate was going to be. What completely shocked me, the final insult, was that he did call me back and left me a message. Because I am rarely home I have as my mailing address one of the stores I own (some of you know that I own several businesses); this store in particular sells apparel, art and collectibles. They told me that they did not want me getting the items at such a big discount because I owned the store. My jaw dropped. I own several stores and what I ordered would make no dent in the inventory i.e. the order is insignificant quantity wise; but they told me that, no, they did not want me having the items and that I can always order them at full price (as if I did not know that). In essence, I own a store and, to quote them, "they did not want me making a lot of money off this stuff" so they will not honor the order. In the past my experiences with Think Geek have been positive but I am witnessing a decline.




We ordered copies of our 1099s on May 14 and by May 27th still had not received them. We contacted them and left several messages via their messaging system on their website and NEVER received a response. We also utilized their toll free number where you will never get a live person. We finally got a phone response and the person claimed to have no messages from us. The person, Brittany, was rude and very callous. I asked to speak to a supervisor and she stated that no supervisor existed. When I expressed my frustration at their customer service, I was told to go elsewhere, specifically the IRS, if I was not happy. Soon thereafter, while asking a question, I was hung up on. I immediately called the number that appeared in my caller id, and, no surprise, an automated message. I left a message and to this date, no response, no updates, no 1099s. I had to contact my credit card company to get my money back....$160!

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