Joe H.

I fully paid for a nonrefundable hotel booking (Hotel Amadeus in Krakow Poland) through Travelocity in Jan of 2020 prior to Covid. Booking was for late June 2020. Post Covid, All travel plans to get to Poland were canceled by the cruise lines the airlines etc. 100 of all the other vendors in this Travel Chain refunded deposits and payments 100%. (Iceland Air, Seven Seas Cruises, Whizz Air, Lot Air) The only ones not to refund were Hotel Amadeus and Travelocity. Travelocity has not paid the hotel yet but says they cant refund the money because the hotel refuses to give Travelocity the authorization to refund. In this case why even use a third party service like Travelocity to book when they wont hold unscrupulous vendors to account. Will never use Travelocity again as they add no value to the Travel chain.