Joe F.

After I signed up for the regular service on Shaadi.com I was inundated with emails for the VIP Shaadi service. I was not getting a good response from the members on the regular Shaadi.com. I called the number on the VIP Shaadi email. I was told I would be matched with profiles that met my specific requirements. I was told that I would be matched with profiles that were not on the website. I was told I would be assigned a Shaadi.com representative that would answer my questions and make contact with profiles in which I was interested. I trusted the Shaadi.com representative. Big mistake. I registered for VIP Shaadi.com. The Shaadi.com called for the first few days. He responded quickly when I sent the profiles. He sent me profiles but the profiles did not meet my requirements. He said he would get in touch with profiles I sent but he never did. In the second week I emailed the representative but never got a response. I sent email for three consecutive days without a response. On the fourth day I got a response from the representative claiming he could not respond to my email because of network issues. I got in touch with his manager, his manager made excuses the lack of responses from the representative and then asked how Shaadi could serve me better. I told the manager Shaadi should keep the promises that were made to me before I signed up for the service. I told the manager to cancel the service. I called my credit card company to cancel VIP Shaadi but Shaadi.com is claiming they fulfilled the terms of the agreement with me. Save your self a lot of grief by avoiding VIP Shaadi altogether.

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