Salesman was nice, but exaggerated cost savings, was wrong about fibre optic service and didn't even mention I was getting TiVO. Install went fine, but serviceman didn't give me much information: router password, account number and left no instructions for TivO remote. TiVO remote and menus for TV are ABSOLUTELY RIDICULOUSLY POOR. I subscribe to Signature level, but TV guide by default shows EVERY channel. The process to show only channels I receive TAKES OVER AN HOUR. The TV guide grid is very poorly laid out and the channels display by their cryptic acronyms or some stupid, useless ICON. The verbiage of many menu items is inaccurate and misleading. So far no Internet problems, except at my 250 Mbps service, Speedtest shows UPLOAD rates around 17 Mbps. The remote control forTIVO is ergonomically pathetic. If you are blind you can't tell if it upside down or right side up when you hold it. The letters on it require I use my glasses, sometimes a magnifying glass and the lights must be up. First week only at this point so no experience with billing issues everyone talks about. It's cheaper, and if I keep it is only because of the TivO. The phone service functions are antediluvian. The menus for the aux tvs (non-hd) are, actually very good--expecially compared to Verizon.