Joe F.

YOU HAVE TO PAY TO TALK TO A MANAGER. OR GET TECH HELP. See below.

Worst cellular company I've ever dealt with and I've used them all. Service would not function. I called in for help and was redirected to a "pay for support" automated system in order to talk to a live person. Considering that I havent even yet used the service, I refuse to pay to do so. I used their online ticket method. I called in 5 times in a row explaining to each that I would not pay for help for a product that hasn't functioned since day 1. Each time they directed my call to the automated system asking for money.

I used their online ticket service. The person Dalgin C. Told me information already available to me. It solved nothing. I explained my situation. He told me to pay for live support if I wanted it. I told them all I wanted was to see if their service even worked. I've been on hold for 20+ minutes waiting for a manager only to be prompted to pay in order to talk to someone.

I told them that if this isnt resolved, then I'm going to cancel but admitted that if customer support provided me a solution to the issue that i wouldnt. They ceased to respond to me.

This company is simply picking up scraps from the larger carriers that they lease from. They don't care if you stay or go.

I'm a big believer in quality products/services, or at the very least good customer service. This company has neither. Go elsewhere.

Here is a list of other companies that might not be as terrible. Whatever you do, don't start with freedompop.

MintSIM
RepublicWireless
Metropcs
ProjectFi
U.S. Cellular
H20 Wireless
Ultra mobile
Total wireless
Net10
PAge Plus
Selectel
Simple Mobile
Straight talk
U.S. Mobile
Boost Mobile
Cricket Wireless

Never try to sell anything on EBay!

Because of them, I've lost over $160 because of terrible policies, terrible customer service, and ridiculous fees. Have been a buyer for 10 years. I'm closing my account because of this.

Fun fact everyone, if you just SAY that a product is defective, the buyer cant decline it or do anything about it. Customer service will advise you incorrectly then their escalations team will tell you that because you're not a commercial seller, that you have no seller protection.

If you dont like your product, dont want it, or just because you feel like it, submit a refund request and say the item is defective. You'll rip off the seller and make out like a bandit. That's what happened to me. They're still charging me $18 dollars in fees too.