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Worst experience with this seller ever. 3 day shipping guaranteed. I ordered on 3/18 after lost FedEx shipment and talking with supervisor Alex and his supervisor Jeremy I received my order on wed 3/27.
Alex promised me the second order would get here by Monday 3/25. When the second order wasn't updating jeremy told me he would call me back and after 72hrs and no call I called him and he acted like he didn't know who I was. Then he tells me there is nothing he can do and that we would have to wait. Terrible customer experience and Management making promises they didn't keep. 3 day shipping is a joke here.
Joe D.'s review of VMInnovations earned 7 Very Helpful votes
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They purposely sold me broken equipment. When I called them to get a refund they told me I had to...
I received the wrong product and what I did get was half of what I ordered. I ordered the bonsai...
Joe, I am very sorry to hear of the experience you had with our company. We strive to provide the best over all experience for our customers. If there is something else we can do for you, please give us a call at (866)-639-9320.