A website (now called kissly.net) stole all my books. I wrote a review stating so and had it removed. I argued with trustpilot for months. They decided as I wasn't a paid customer of kissly I could not write a negative review. Why the $#*! would an author who's had their books stolen want to buy a book from them so they can write a review?
Here's one of the responses;
We appreciate you taking the time to review kisslibrary.com. However, kisslibrary.com has reported your review because they don't believe you've had a genuine buying or service experience with them.
Trustpilot allows anyone who's had a genuine buying or service experience to leave a review. Our User Guidelines state that consumers can write a review if they have purchased a product/service, have placed an order, or can otherwise document their use of the company's service.
Your review indicates that you haven't made a purchase with kisslibrary.com or used their services. If that's the case, your review doesn't meet our User Guidelines and we'll unfortunately have to remove it. However, if you make a purchase with or use their services in the future, you'll be most welcome to review the business on Trustpilot then.
If you have any questions, please visit our Support Center or reply to this email.